I had a great run scaling the CX departments at world-class, innovative, rocketship brands. My teams served millions of customers and employed thousands of folks. We offered only the most elite customer and team experiences.

Over the years my passions shifted to technology; strategy + entrepreneurship; broader industry relationship-building; empowerment of others; advising + investing. I’ve cultivated a network of incredible professionals, leaders … and the very best software and staffing providers in the industry. I found myself developing deep relationships with CEOs and other execs at these elite partner companies: helping to shape their product and strategic roadmaps.

I wanted to embark on my own venture and thought for a long time about how to add the most value and truly create a “win-win” for all sides involved. Leading with indisputable value and impact for brands that choose to become my client.

Here’s what I came up with. Brands pay me nothing but receive the following:

• Vendor / partner recs: after 20 years as a CX exec, endless trial-and-error and scrutiny, I’ll provide my selections for the best BPO staffing partners in the industry; the best CRM platforms; AI conversational bots; Voice of Customer + Insights platforms; AI-powered QA; Workforce Management; Social Listening; and more

• VIP pricing + sales process: I did the work; built the relationships; and haggled on pricing, so that you don’t have to. For any partners I recommend, I’ll intro you to execs; lock you into preferred pricing; and be your personal guide throughout the process

• Ongoing Advising + network access: you also get ME! Industry titans have paid me high salaries; hourly rates and equity shares to lead and advise them. But as a CX Joe community member, you’ll get my time, energy, recs + network ongoing. Emails, texts, calls, further connections - you got it. For free.

All of this works because some - not all - of the companies I recommend have agreed to provide a revenue share to me in exchange for providing intros to attractive, growing brands. But don’t worry, I don’t recommend and accept payments from just any company - not nearly. Only my short list, and the very best.

It’s as simple as that. Let’s get started!