Customer Service Consulting Engagement Plans
Flexible options to build, scale, and optimize your CX
CORE
High Impact, No Cost
Perfect for exploring CX improvement without commitment.
Strategic CX advising
Access to curated tech toolkit and vendor recommendations
Guidance on optimizing customer service staffing partners
Compensation: Free for brands
PLUS
Dedicated CX Partner
Hands-on coaching and project support each month.
All Core benefits
5–10 hours/month of dedicated CX consulting
Project-based guidance tailored to your team
Strategic advice on tech implementation, staffing, and process optimization
Compensation: Monthly retainer
TRANSFORM
Full CX Audit & Action Plan
Comprehensive CX transformation for high-impact results.
All Core benefits
Full CX audit and immersive strategy review
Presentation of actionable roadmap
Recommendations for tech, staffing, and process transformation
Compensation: One-time fee